Refund and Returns Policy

1. Overview

At Bookline Sarl, we aim to provide high-quality English-language books and a smooth shopping experience. If you are not fully satisfied with your purchase, this policy outlines your rights and options.

2. Eligibility for Returns

You may request a return under the following conditions:

• The item is damaged, defective, or incorrect upon delivery
• The request is made within 7 days of receiving the order
• The item is unused, in original condition, and in its original packaging

⚠️ We do not accept returns for:

• Books that have been used, damaged by the customer, or altered
• Orders placed by mistake (please double-check before purchasing)

3. Return Process

To request a return:

1. Contact us at [your email] or via WhatsApp within 7 days
2. Provide:
   
   • Order number
   • Clear photos of the product (if damaged or incorrect)
3. Wait for confirmation from our support team
4. Once approved, we will provide return instructions

4. Refunds

Once your return is received and inspected:

• If approved, your refund will be processed to the original payment method (credit/debit card)
• Refunds are typically completed within 5–10 business days, depending on your bank

5. Non-Refundable Situations

Refunds will not be issued if:

• The return request is made after the 7-day period
• The product is not in its original condition
• The issue was clearly mentioned in the product description

6. Shipping Costs

• If the return is due to our error (wrong or damaged item), Bookline covers return shipping
• For other approved returns, shipping costs are the responsibility of the customer

7. Order Cancellation

• Orders can be canceled only before they are shipped
• Once shipped, the order falls under the return policy

8. Contact Us

For any questions or requests:

📧 Email: info@booklinemaroc.com
📱 WhatsApp: 0670-305998